As you read in part 1 (if you didn’t, click here), the key difference between a true unified communications system and one that isn’t is who is at the heart of the communication. Is it your handset or is it you, the user?
Another buzz word used in our industry is mobility. Mobility is often used in conjunction mobile phones. Mobile phones play a big part, but there’s more to it than that. The same company that is selling you a “UC solution” that is nothing more than an instant messaging plugin to their phone system will also want to sell you a mobile client. This is not mobility
Mobile technology and mobility aren’t the same thing. Mobility is “the ability to move or be moved freely and easily”
In a phone system world, there never has been nor ever will be the ability to move the phone system feely and easily. Here are a few simple questions to test the ability and mobility of a pretend UC system also known as a phone system. Can I take work calls, IM, email and conference meetings from the road? What does it take for me to work at home? And the biggest one; Do I have to be at my regular workstation to effectively communicate?
True mobility ensures that you, as the center of the unified communications system, have the ability to move about freely and easily and allows your massive array of communication tools follow you. You can control where you work and when you work. It doesn’t affect how you work.
To learn more about how unifying your communications can help your business, please reach out to me at any time.