Empowering positive human communication.

Redefining Customer Communications

The Blue Panda Mission

Blue Panda Communications has created an intelligent Contact Center platform developed to address a growing need for unified customer communications. Understanding the limitations of traditional Call Center solutions, Blue Panda developed a user-friendly, yet comprehensive communication solution designed to meet the agent collaboration needs of today’s Contact Centers, while addressing the multi-platform requirements of technology savvy customers. This easy-to-use unified approach has redefined customer service, support, and success for companies around the globe.

The Blue Panda Executive Team

Mark Allen

CEO

Mark Allen, CEO of Blue Panda Communications an evolutionary Contact Center platform developed to address a growing need for unified communications. Understanding the limitations of traditional Call Center solutions, Mark set out to create a user-friendly, yet comprehensive, communication platform designed to meet the agent collaboration needs of today’s Contact Centers, while addressing the multi-platform requirements of technology savvy customers. This easy-to-use unified approach has redefined customer service, support, and success for companies around the Globe.

Prior to Blue Panda Communications, Mark, a technology pioneer with more than 20 years’ experience, was President and CEO of Prometheus Networks, which was acquired by Hosted Lync specialist and Microsoft Gold Hosting Partner OBT Anywhere in 2012. During his ten years with Prometheus Networks, he was instrumental in creating the world’s first VOIP hosted telephony solution and deployed one of Microsoft’s first Virtual Server and Hyper-V deployments in the world.

Once acquired, Mark continued on with Globally at OBT Anywhere, providing technical consultation to the company’s prospects and clients, including developing customer proof of concept solutions for the company’s white-label Hosted Lync service. Contact Mark at

Steve Schwartz

Vice President of Strategic Alliances

Steve Schwartz is a longtime expert in Unified Communications as a Service, Cloud Computing, Microsoft Office 365 and Azure. Earlier in his consulting career as the founder of implement.com Steve helped Microsoft develop the very first guidance on how to deploy multi-tenant Hosted Microsoft Exchange for partners which later became the foundation for Office 365 Exchange Online.

Steve also founded Chinook Communications which became one of the very first Microsoft partners to deliver Microsoft Lync as a service heralding the cloud communications we have today in services such as Microsoft Teams and Microsoft Phone System.

Matt Freestone

Vice President of Research & Development

In his 23 years of professional experience, Matt Freestone has worked in every aspect of technology. Starting with IT Hardware and software support at age 16, Matt has progressed to founding multiple startups and CTO experience. With a passion for research and development, Matt has helped pioneer new methodologies and technology.

As a key member in exclusive beta and early flight programs, and as a listed TechNet article contributor, Matt’s passion is proven as he welcomes the ability to create and problem solve in the technology realm. At Blue Panda, Matt channels his leadership style to focus on efficiency and goal achievement. Optimizing team members’ strengths while cultivating an environment of mentorship and cooperation, Matt is at the heart of emboldening the organization through risk taking and results attainment.

Chris Wall

Christopher Wall

Executive Vice President of Professional Services

Chris Wall has an extensive history in the telecommunications and contact-center industry. He has spent the past 22 years researching, developing implementing and deploying contact center technology processes and best practices.
Chris was one of the earliest contributors to development of the open source VoIP PBX Asterisk and the surrounding technology movement and has made it a practice to look for the most effective ways of managing business communications. Having researched hundreds of contact-center solutions. In addition, Chris is PMP and PMCIII Certified.

Nicholas Lamb

CTO

Eric Dahl

Eric Dahl

CMO

Eric Dahl, has a history of providing marketing results and leadership to award-winning organizations.  During the past twenty years, Eric has demonstrated successes in executive roles across multiple industries while working with some of the biggest experts and thought leaders within the business world.

He was recently recognized as a 2018 AdAge 40 Under 40 candidate. Eric devotes his passion to expanding the footprint of Blue Panda while utilizing his eye for creative detail to bolster the success rates and revenue as the company’s CMO. Eric is also a sought-after keynote speaker and has presented his message to thousands on various stages.

Contact Sales

To Contact the Sales team now, email

Resources

Making it easy for agents to manage customer communications, and connect with each other.